Customer Service – Our commitment to our customers’ success
Schiavi Macchine International’s Service Department is a key strength of our company and is organised to guarantee fast, effective and customer-oriented service. Our mission is simple: to maintain the operational continuity of your machines, making sure that every request is managed promptly and efficiently.

Quick Answers and Immediate Solutions
We pride ourselves on our ability to respond quickly to our customers’ requests, thanks to a lean and flexible corporate structure. We can reduce waiting times and deal quickly with technical interventions, maintenance and spare parts supplies. Speed goes hand in hand with quality, offering dedicated and efficient support to keep machines at peak performance. With our proprietary know-how, we know our machines – all designed and manufactured in-house – inside out. This means we can solve any problem expertly, offering customised and highly specialised solutions.

Customer-Centred Operations
For Schiavi, the customer is at the centre of every activity. We firmly believe that our customers’ success is our priority and this is why our Service department works every day to ensure that our machines and systems are always running at full capacity. Our commitment extends beyond simple problem-solving. We want to be a trusted partner you can count on at all times to improve your productivity.

Our team of skilled technicians is always available to provide technical support, both on-site and remotely, to minimise downtime.

We organize specific training courses for our customers’ personnel so that they can operate all our machines competently and safely. 

Retrofitting is a distinctive service of our department. Our highly skilled team can upgrade existing machinery with the latest technology so that you can improve efficiency, productivity and safety without having to replace equipment entirely. Retrofitting means extending the life of your machines and being able to benefit from significant cost savings compared to buying new equipment.

We offer preventive maintenance packages that extend the service life and efficiency of machines, avoiding costly unexpected downtime.

We have a wide range of original spare parts to ensure that your machines perform at the top over time.

Our Service Department is committed to providing timely, high-quality service that reflects the values of Schiavi Macchine International: technical excellence, customer focus and reliability.
We are proud to say that every customer can count on us for a prompt response and customised solutions, guaranteeing continuous support throughout the life cycle of the machines.